TANGLE TEEZER

FAQs

Read below for Tangle Teezer FAQs. If you don’t find the answer you are looking for, please contact us.

CUSTOMER SERVICE

How do I get in touch?

To make it as easy as possible for you to get in touch with us, we have telephone numbers and email addresses for a number of departments. You should find everything you need on our Contact us page.

How do I know if my Tangle Teezer is genuine?

We have developed scanning technology which determines if your Tangle Teezer hairbrush is genuine. Simply scan the QR code on the Tangle Teezer box and it will reveal if you have the genuine article.

However, here are some additional tips for detecting a counterfeit hairbrush claiming to be a Tangle Teezer:

  • Tangle Teezer hairbrushes are manufactured in Great Britain and should never be shipped from China
  • Any item priced well below our RRP should be treated with suspicion
  • There will be no spelling mistakes and grammatical errors on our packaging
  • We discourage anyone from buying from unauthorised sellers such as auction sites and small websites

If you’d like to report a counterfeit Tangle Teezer hairbrush, please send us an email to support@tangleteezer.com.

How do I know which hairbrush I need?

Tangle Teezer has created lots of incredible hairbrushes since The Original, each with different uses and characteristics. You can learn more about each of our hairbrushes in our product pages.

How do I clean my Tangle Teezer?

The best way to clean your Tangle Teezer hairbrush is to run it under warm water, using a little shampoo to clean the bristles and the base. You can also use an old toothbrush to gently brush over the teeth. Shake it from side to side to remove any excess water and leave to dry on a hard, flat surface with the teeth facing downwards. Learn more about how to clean your Tangle Teezer here.

Will heat damage my Tangle Teezer?

We advise that the hairbrushes in our Detangling and Finishing ranges should not be used with heat, as this can cause the teeth to melt. Only the brushes in our Blow-Styling range have been specifically designed to be used with heat.

What are Tangle Teezers made from? Can I recycle my Tangle Teezer?

Please refer to our Environmental Impact page.

PLACING AN ORDER

Do I need an account to place an order?

You do not need to have an account with us to place an order. You can place an order as a guest.

I am having problems placing an order, who do I speak to?

We’re sorry to hear that you’re having problems placing an order. Please contact our website team on +44 (0) 20 7738 4458 (Monday-Friday, 9am-5pm) or drop us an email on support@tangleteezer.com and someone will be able to help.

DELIVERY

What are your delivery options?

You can find all our information regarding deliveries and times in our Delivery and Returns page.

Which countries do you ship to?

You can find a list of all the countries we ship to on our Delivery page here.

Can I track my order?

UK orders are sent using the Royal Mail 1st Class service, so cannot be tracked. International orders can be tracked using the tracking number given in the dispatch email. US orders are sent via USPS and you will be given a tracking number in your dispatch email.

What payment methods do you accept online?

We accept all major credit cards and PayPal.

Can I change or cancel my online order?

If you would like to change or cancel your online order please contact the website team on +44 (0) 20 7738 4458 (Monday-Friday, 9am-5pm) or drop us an email on support@tangleteezer.com.

What if I receive an incorrect item?

We apologise if you have received an incorrect item in your online order. To rectify the problem please contact the website team on +44 (0) 20 7738 4458 (Monday-Friday, 9am-5pm) or drop us an email on support@tangleteezer.com.

Part of my order is missing, what do I do now?

We apologise if part of your online order is missing. To rectify the problem please contact the website team on +44 (0) 20 7738 4458 (Monday-Friday, 9am-5pm) or drop them an email on support@tangleteezer.com.

RETURNS

What is your returns policy?

Gift Returns: You can return a Tangle Teezer gift. However, the refund will credit to the purchaser’s original payment method

UK and International Returns: You can exchange or return your Tangle Teezer purchase within 14 days of receiving your order.

The easiest way to return an unwanted purchase from our website is to return the item unused and in the original packaging to our Distribution Centre with a covering note explaining the reason for the return. Please include your original order ID, email address and name so we can locate your order and process any applicable refunds. Please note we are unable to cover the cost of your return or provide a free returns label.

The return address is:

Tangle Teezer Distribution Centre,
Unit 11 Beddington Trading Estate,
Bath House Road,
Croydon, CR0 4TT
United Kingdom

If you need assistance with your refund or return please email support@tangleteezer.com

For more information regarding returns please head to our Terms and Conditions page (Clauses 4 & 8).

US Returns: You can exchange or return your Tangle Teezer purchase within 14 days of receiving your order.

The easiest way to return an unwanted purchase from our website is to return the item unused and in the original packaging to our Distribution Centre with a covering note explaining the reason for the return. Please include your original order ID, email address and name so we can locate your order and process any applicable refunds. Please note we are unable to cover the cost of your return or provide a free returns label.

The return address is:

Tangle Teezer | BOLD LLC
1101 Alcoa Drive
Hutchinson, KS 67501
United States

If you need assistance with your refund or return please email support@tangleteezer.com

For more information regarding returns please head to our Terms and Conditions page (Clauses 4 & 8).

Can I return personalised or Mix & Match items?

Personalised or Mix & Match items cannot be returned. Please see our Terms & Conditions page (Clause 11) for more details.

When should I expect my refund?

We aim to process your refund within 5 working days of receiving the returned items back.

I would like to stock Tangle Teezer in my salon. Who do I speak to?

If you would like to stock Tangle Teezer hairbrushes in your salon, please get in touch with our sales team on +44 (0) 2077 384458 (Monday-Friday, 9am-5pm) or drop them an email on sales@tangleteezer.com.

GENERAL FAQs

Is Tangle Teezer good for fine hair?

Tangle Teezer have created a detangling hairbrush called Fine & Fragile specifically for fine, fragile and colour treated hair. The patented two-tiered teeth are 30% softer than The Original teeth that gently, but confidently detangled fragile hair. Teeth flex through tangles rather than pulling or tugging helping to prevent breakage and damage.

Is the Tangle Teezer bad for your hair?

No. The patented two-tiered teeth flex through tangles instead of locking in and tugging out. This helps prevent the hair for snagging and breaking.

How often should you replace your Tangle Teezer?

It very much depends on your hair type. The teeth of the Tangle Teezer are long-lasting, but if you have fine hair there will be less tension placed on the teeth than those with thick and curly hair textures. It’s much like a toothbrush, when you stop feeling the full benefits of the brush, it’s time to replace.

Why does my Tangle Teezer get so dirty?

Like any brush the teeth of the Tangle Teezer will collect hair and any residue of styling products. To clean, remove loose hair and with a clean toothbrush and a little shampoo gently scrub between the teeth and the base of the brush. Rinse and allow to dry naturally with teeth facing up.

Can I use Tangle Teezer on wet hair?

Yes, the two-tiered teeth flex through the hair without stretching or pulling and then return to their original position. The Wet Detangler has been specifically created to use on wet hair which can be used to draw through shampoo and distribute conditioning treatments.

How do I choose a Tangle Teezer?

Tangle Teezer have detangling hairbrushes to address different hair textures including regular, fine & fragile and thick & curly hair. They also have a brush called The Wet Detangler to detangle wet hair as well as blow-drying and styling tools.

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